Terms and Conditions of Apna ERP Annual Maintenance Support and Services:
Scope Of Services:
The Annual Maintenance Support and Services (AMSS) provided by Apna ERP cover technical assistance, bug fixes, patches, and updates for the Apna ERP software. The AMSS does not include any customization or development of new features unless explicitly stated in a separate agreement.
Service Availability:
Apna ERP will make reasonable efforts to ensure the availability of support services during regular business hours, excluding public holidays. Support requests should be submitted through the designated channels specified by Apna ERP.
Service Response Time:
Apna ERP will endeavor to respond to support requests within a reasonable time frame, typically within the defined Service Level Agreement (SLA). The response time may vary depending on the priority level assigned to the support request.
Service Level Agreement (SLA):
The SLA, if applicable, outlines the specific response and resolution times for different types of support requests. The SLA terms and conditions will be mutually agreed upon and may vary depending on the level of support subscribed by the customer.
Customer Obligations:
The customer is responsible for providing accurate and complete information related to support requests to enable Apna ERP to diagnose and resolve issues effectively. The customer should promptly report any software bugs, errors, or issues encountered during the usage of the Apna ERP software.
Limitations Of Support:
Apna ERP will not be responsible for providing support or assistance for issues arising due to improper use, misuse, unauthorized modifications, or third-party software conflicts. The AMSS does not cover the support or maintenance of any hardware, infrastructure, or operating systems required for running the Apna ERP software.
Software Updates:
Apna ERP may release software updates, bug fixes, and patches during the AMSS period to enhance the functionality, stability, and security of the software. It is the customer's responsibility to ensure the installation and implementation of the provided updates and patches.
Termination:
Either party may terminate the AMSS agreement by providing written notice to the other party. In case of termination, the customer may lose access to future updates, bug fixes, and technical support unless otherwise specified in the agreement.
Intellectual Property:
The Apna ERP software, including any updates or modifications provided during the AMSS, remains the intellectual property of Apna ERP or its licensors. The customer is granted a limited, non-exclusive license to use the software as specified in the license agreement.
Confidentiality:
Both parties agree to keep any confidential information exchanged during the AMSS confidential and not disclose it to any third parties, except as required by law or with the written consent of the other party.
Note:
These terms and conditions outline the general provisions related to Apna ERP Annual Maintenance Support and Services. Specific details and additional terms may be included in a separate agreement or contract between Apna ERP and the customer.
